Supplier and Operations Administrator/Executive/Manager, Patient-Centered Outcomes

What we are looking for

We are looking to recruit an ambitious and highly motivated individual to join our Patient-Centered Outcomes team in Bollington, Cheshire, UK. A major part of our work involves conducting healthcare research with patients, parents/caregivers, and healthcare professionals. We typically work with partner recruitment agencies and market research agencies in countries around Europe and the US to identify and sometimes interview these research participants. We also work with suppliers to perform transcription and translation of interview transcripts and questionnaires, and sometimes work with other external companies to create electronic versions of questionnaires. This research involves the handling of personal data associated with the research. Due to the General Data Protection Regulation (GDPR), management of supplier relationships is an increasingly regulated space which means we are required to have rigorous processes and procedures in place to ensure our suppliers are compliant with Standard Operating Procedures (SOPs) that we employ. This requires frequent communication with suppliers and detailed reviewing and vetting of their processes and work.

To ensure our ongoing compliance with relevant regulations, standards, and policies, we are looking to expand our operations team.  The ideal candidate will have general experience of supplier management and/or in operations and quality standards activities, preferably within the pharmaceutical industry, and/or a research consultancy environment. Candidates with a background in market research or clinical research are likely to have the appropriate knowledge and experience for the role. Knowledge and awareness of GDPR and its implications for research and businesses involved in handling personal data is desirable. Full training will be provided; however, a drive to learn the skills required for this role is essential for progression. A genuine interest in supplier management and establishing and following strong standard procedures will be important. Fluency in the use of Microsoft Word, Excel and PowerPoint, strong organizational skills, self-motivation, proactivity, and very close attention to detail are essential, along with a team working ethos and an appetite for working in a fast-paced and fun environment. We’ll consider both individuals with a more general organisational/administrative background, or with general experience in stakeholder management, and those with more directly relevant experience.

You must have eligibility to work in the UK and be able to supply a copy of your relevant VISA status and proof of Settlement Status where applicable, upon request.

How you fit in

The role would suit somebody with previous experience in supplier management and/or operations, the development, and implementation of Standard Operational Procedures, information governance and background knowledge of GDPR. The ideal candidate will also have a good standard of written and spoken English and basic arithmetic. In this role you will be involved in building relationships with multiple suppliers (i.e. recruitment agencies), tracking suppliers, ensuring the suppliers are compliant with data protection standards, managing supplier contracts, and ensuring suppliers are reviewed and given appropriate feedback. You will also be involved in activities to identify and implement standards, systems, procedures, and working practices to ensure maximum quality, compliance, and efficiency across the team. A major part of this role will be to support the Operations and Compliance Lead in ensuring standards and policies for the management of information relating to data subjects are in place and are followed across all activities. Specific activities will include, but will not be limited to, performing due diligence assessments on key existing and future suppliers and vendors, and ensuring adequate contracts are in place with suppliers and vendors, liaising with relevant individuals within the PCO team and across the Adelphi Group, third parties and client staff where appropriate, assisting in gathering internal information in response to client requests (e.g. privacy assessments, data security assessments), reviewing and updating compliance policies and procedures and training materials, preparing for internal and external audits, investigating irregularities and non-compliance issues, ensuring compliance of the Adelphi Values PCO team in relation to GDPR and other relevant legislation.

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What we offer

We believe in rewarding high performance and so our benefits package includes a competitive salary, performance-related rewards, health insurance, pension, and on-site gym membership. We are committed to your personal development and provide support for training and development along with opportunities for progression. This position is based in the pretty village of Bollington, near Macclesfield, 40 minutes south of Manchester, UK. Remote working will be considered – however, for this role we believe there are benefits to being office based, at least 3 days a week, particularly in the early stages – once we are able to return to the office, post-pandemic.

If you are looking to work in a professional, challenging, and rewarding environment with a passion for delivering high quality work, please send your resume/CV and a covering letter to

“Working in Adelphi Values is stimulating, challenging, fast-paced, exciting, worthwhile and fun – mostly all at the same time!”

Director, PROVE

To all recruitment agencies

Adelphi Values does not accept unsolicited agency resumes. Recruitment agencies should not send resumes to our HR team or to any of our employees. We are not responsible for any fees related to unsolicited resumes from recruitment agencies.

To all applicants

Legislation requires us to ensure that all candidates hold valid documents supporting their identity and their entitlement to work in the UK. At the time of starting their employment, the successful candidate must have permission to work in the UK.