Operations and Compliance Manager, Patient-Centered Outcomes – UK

What we are looking for

We are looking to recruit an ambitious individual to join our Patient-Centered Outcomes team in Bollington, Cheshire, UK. A major part of our work involves conducting healthcare research with patient, caregiver and clinical participants and as such involves the handling of personal data associated with the research. To ensure our ongoing compliance with relevant regulations, standards and policies we are looking to expand our operations and compliance team.  The ideal candidate will have general experience in operations and compliance activities, preferably within the pharmaceutical industry and/or a consultancy environment. Knowledge and full awareness of the General Data Protection Regulation (GDPR) is also desirable. Full training will be provided however a drive to learn the skills required of an Operations and Compliance Manager is essential for progression within the role. Fluency in the use of Microsoft Word, Excel and PowerPoint, strong organizational skills, self-motivation, proactivity, and very close attention to detail are essential, along with a team working ethos and an appetite for working in a fast-paced and fun environment.

How you fit in

The role would suit somebody with previous experience in operations and/or compliance management, the development and implementation of Standard Operational Procedures, information governance and background knowledge of GDPR. The ideal candidate will also have a good standard of written and spoken English and basic arithmetic. In this role you will be involved in identifying and implementing standards, systems, procedures and working practices to ensure maximum quality, compliance and efficiency across the team. A major part of this role will be supporting the Operations and Compliance lead in ensuring standards and policies for the management of information relating to data subjects are in place and are followed across all activities. Specific activities will include, but will not be limited to, liaising with relevant individuals within the PCO team and across the Adelphi Group, third parties and client staff where appropriate, assisting in gathering internal information in response to client requests (e.g. privacy assessments, data security assessments), reviewing and updating compliance policies and procedures and training materials, preparing for internal and external audits, investigating irregularities and non-compliance issues, ensuring compliance of the Adelphi Values PCO team in relation the GDPR and other relevant legislation, performing due diligence assessments on key existing and future suppliers and vendors, and ensuring adequate contracts are in place with suppliers and vendors.

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What we offer

We believe in rewarding high performance so our benefits package includes a competitive salary, performance-related rewards, health insurance, pension, and on-site gym membership. We are committed to your personal development, and provide support for training and development along with opportunities for progression. This position is based in the pretty village of Bollington, near Macclesfield, 40 minutes south of Manchester, UK.

“Adelphi Values has given me the perfect opportunity to work in healthcare; every day I am enhancing my research skills and learning something new, while working in a fun and friendly, but professional environment.”

Research Associate, Patient-Centered Outcomes

To all recruitment agencies

Adelphi Values does not accept unsolicited agency resumes. Recruitment agencies should not send resumes to our HR team or to any of our employees. We are not responsible for any fees related to unsolicited resumes from recruitment agencies.

To all applicants

Legislation requires us to ensure that all candidates hold valid documents supporting their identity and their entitlement to work in the UK. At the time of starting their employment, the successful candidate must have permission to work in the UK.